We accept secure card payments via Yoco, including Visa and Mastercard & Instant EFT. All transactions are encrypted for your safety.
Yes. All custom furniture comes with a 6-month warranty that covers structural issues and manufacturing defects. Please note this does not cover wear-and-tear or physical damage.
Our estimated delivery time is 7–14 working days, depending on your location and order type. Custom orders or unforeseen delays may affect timelines, but we’ll keep you updated every step of the way.
We offer free delivery on all orders over R5 000. For orders below that amount, a delivery fee will be calculated based on your location.
Not at all. Your furniture will arrive fully assembled and ready to use, so you can enjoy your space without the hassle.
We only use high-quality, durable materials chosen for both function and beauty. Our selection includes sustainably sourced wood, premium finishes, and long-lasting upholstery.
Absolutely. We specialise in custom furniture designed around your taste, space, and needs. Reach out to our team to begin the design process.
We bring over 50 years of experience in crafting quality furniture that transforms living and working spaces.
We deliver across major cities and towns in South Africa. If you’re unsure about your area, contact us and we’ll confirm delivery options.
Customer satisfaction is important to us. If there’s an issue with your order, please contact us within 48 hours of delivery. We’ll work quickly to resolve it.
Yes. Once your order is confirmed and dispatched, we’ll provide updates on the delivery status via email.
Because many of our items are custom-made, we typically don’t offer returns or exchanges unless there is a defect or delivery error. Please inspect your order on delivery and contact us within 48 hours if anything is wrong.
At this time, we don’t have a public showroom — our furniture is crafted and stored at our warehouse, which is not open for walk-ins to ensure the safety of our customers, staff, and inventory.
We understand how important it is to feel confident in your choice, so we do our best to provide detailed descriptions, accurate dimensions, and clear photos for every piece. If you’d like extra information, close-up photos, or help visualising a product in your space, our team is happy to assist — just email sales@xiluva.co.za and we’ll gladly help you make an informed choice.
We can accommodate changes within the first 24 hours of placing your order. After that, especially for custom builds, changes may not be possible.
Public liability insurance protects businesses against claims of injury or property damage caused during the course of their work. For our furniture business, it means you’re covered if any accidental damage occurs during delivery or installation.
It means you can trust us to take full responsibility if anything goes wrong. You don’t have to worry about unexpected costs or legal claims. We have it covered.